Terms and Conditions

Terms and Conditions

DWR Custom Woodworking takes great pride in producing handcrafted products to display your quilts. If for any reason you are not absolutely satisfied with your purchase, DWR Custom Woodworking will work with you to ensure your complete satisfaction.

Terms

DWR Custom Woodworking, reserves the right to change pricing. Orders received are produced in the order they are received and are all made to order. Completion of the order and delivery/shipping will be accomplished as quickly as possible. Expedited delivery can be discussed at time the order is placed.

Changes

Changes to an order will be accepted at no charge if production has not started. Once production has commenced, a 30% surcharge will be added to changes made to special, non- standard lengths, designs.

Returns

You may return any standard (non-custom) piece within 30 days of receipt for replacement, credit towards another piece or refund. Returns of special/non-standard items will be handled on a case by case basis depending on the item being returned.
Return costs will be the responsibility of the customer unless the fault of DWR Custom Woodworking. (Incorrect item shipped, damaged during shipment)

Shipping

Unless complete shipping instructions are given by the customer, DWR Custom Woodworking will select the carrier. FED-EX HOME is used unless an alternate carrier is requested.

Shipping Damage

The customer must notify DWR Custom Woodworking within business 7 days of receipt of any damage incurred to the order during shipment.

Original Designs

All items shown on the DWRWOOD.COM are original designs of DWR Custom Woodworking and are not reproducible in part or sum.